Terms & Shipping for all your Lights, Bathroom Lighting, Ceiling fans and Crystal Chandeliers.

Terms and Conditions of Lightsaver.co.uk

Product:

All products conform to British and EN standards
All products manufactured by vetted sources in accordance with current legislation at time of purchase.
Dimensions and wattages are given as a guide only to assist the consumer and therefore do not constitute a legally binding contract.
Description and finishes are given as a guide only to assist the consumer and therefore to not constitute a legally binding contract.
N.B. Height measurements are provided excluding chain and ceiling fixture where applicable, as there is a variable involved.
Lamps are included with all products.

Shipping:

UK MAINLAND Shipping Charges (Includes Scottish Islands & Isle of Wight)
Free UK Mainland Delivery on orders for and above £99.99. Only £4.99 for orders below!
UK ISLANDS Shipping Charges (Includes Ireland, Northern Ireland & Isle of Man)
Free Uk Island Delivery on orders for and above £199.99. Only £9.99 for orders below!
CHANEL ISLANDS Shipping Charges (Includes Jersey, Guernsey & Scilly Isles)
Free Channel Island on orders for and above £299.99. Only £14.99 for orders below!
EUROPE Shipping Charges (Includes Cyprus, Balearic & Canary Islands)
Free European Delivery on orders for and above £499.99. Only £19.99 for orders below!
REST OF WORLD (Quotation available upon request)
We reserve the right to inform you of revised carriage charges where applicable.
UK Mainland orders shipped via 24Hr service from completion of order.
Overseas orders shipped via minimum 48Hr service from completion of order.
Stock items are usually dispatched the next working day of receipt of order.
Special order or insufficient stock items may take up to 14 working days of receipt of order.
In the unlikely event of goods taking longer than the 14 working day period you will be contacted by a customer service representative who will give the option for the order to be cancelled if the lead time is unsuitable without penalty to the consumer. All shipping times and services are provided as a guide only to assist the consumer and do not constitute a legally binding contract.
Whilst every effort is made to adhere to the above shipping guide order processing times may fluctuate due to high demand, third party service providers and factors beyond our control.

Refunds:

All products carry a 14-day no quibble money back guarantee.
The fixture cannot have been installed or modified in any way and must be returned in its original packaging complete with lamps and any other parts supplied. (See returns policy).
We have the right to refuse refunds for failure to meet the above criteria.

Faulty Goods:

Any damages, Faults or shortages must be notified within 7 days of receipt. (See returns policy).
Lightsaver.co.uk can not accept responsibility after this period
Faulty or damaged goods will be replaced or refunded in full in accordance with the consumer's requirements.
Lightsaver.co.uk will in no way be liable for any costs incurred due to faulty goods or shortages such as electricians fees, time taken from place of employment etc.

Warranty:

All products with the exception of lamps (light bulbs) carry a 1 year return to base warranty. (See returns policy)
In the event of a fault occurring the product will be repaired or replaced according to the nature of the fault.
The warranty applies to electrical components only and is void if deemed that the fitting has been incorrectly fitted or suffered abuse in a manner not intended for the purpose supplied.

Returns Policy:

To return goods for any reason please call or E-mail customer services department who will give you a returns authorisation no. Relating to the purpose of the return to be displayed on the parcel.
Goods without returns authorisation no. Will not be accepted.
Goods returned must be returned in there original condition and packaging.
Goods must be returned at the expense of the consumer by registered means.
Goods returned for reasons relating to a fault will be returned to the consumer at the cost of lightsaver .co.uk. as long as they conform to the relevant criteria (see warranty)

Installation:

A qualified electrician must install all products supplied.
All products must be earthed where necessary.
The mains supply must always be isolated prior to installation.
N.B. incorrect installation can deem warranty void. (See warranty).
Installation accessories such as screws and raw plugs etc are not supplied.
Liability will not be accepted for any personal damages such as electrocution due to improper installation.
Your statuary rights are not affected.

Privacy Policy:

Lightsaver.co.uk respects your privacy.
Personal/Company data will be used in accordance with the UK Data Protection Guidelines.
Data collated is required solely for the purpose of efficiently processing orders and enquiries.
We do not sell or disclose this information to third parties or affiliates.
Lightsaver.co.uk do not store payment details such as card data.

Please do not hesitate to contact customer services dept should you require further assistance.

E-mail: customer.services@lightsaver.co.uk
Tel: 0845 600 3112

Lightsaver is a registered trademark of West Midland Lighting LTD Est. 1972