Lightsaver-Lighting, Ceiling fans, home lighting, lighting shops, lighting online, bathroom lighting.

Terms and Conditions of West Midland Lighting

Product:

All products conform to British and EN standards
All products manufactured by vetted sources in accordance with current legislation at time of purchase.
Dimensions and wattages are given as a guide only to assist the consumer and therefore do not constitute a legally binding contract.
Description and finishes are given as a guide only to assist the consumer and therefore to not constitute a legally binding contract.
N.B. Height measurements are provided excluding chain and ceiling fixture where applicable, as there is a variable involved.
Lamps are included with all products.

Shipping:

Zone 1 - UK Mainland excluding Scottish Highlands and Islands £4.99 orders below £99.99
Zone 2 - Scottish Highlands and Islands, N Ireland, Scilly Isles, Isle of Man £14.99 orders below £199.99
Zone 3 - Ireland/Channel Isles £19.99 orders below £299.99
Zone 4 - Mainland Europe £49.99 Surcharge
Zone 5 - Rest of world. You will be contacted with a shipping quotation.
NOTE: Zones 3,4,5 - The shipping quotations are based on maximum 10KG consignments. We reserve the right to inform you of revised carriage charges where applicable.

Goods will be sent using a 24H service from completion of order

Goods are available for despatch within 7 working days of receipt of order.
Goods that are out of stock may take up to 14 working days of receipt of order.
In the unlightly event of goods taking longer than the 14 working day period you will be contacted by a customer service representative who will give the option for the order to be cancelled if the lead time is unsuitable without penalty to the consumer.

Refunds:

All products carry a 14-day no quibble money back guarantee.
The fixture cannot have been installed or modified in any way and must be returned in its original packaging complete with lamps and any other parts supplied. (See returns policy).
We have the right to refuse refunds for failure to meet the above criteria.

Faulty Goods:

Any damages, Faults or shortages must be notified within 7 days of receipt. (See returns policy).
Lightsaver.co.uk can not accept responsibility after this period
Faulty or damaged goods will be replaced or refunded in full in accordance with the consumer's requirements.
Lightsaver.co.uk will in no way be liable for any costs incurred due to faulty goods or shortages such as electricians fees, time taken from place of employment etc.

Warranty:

All products with the exception of lamps (light bulbs) carry a 1 year return to base warranty. (See returns policy)
In the event of a fault occurring the product will be repaired or replaced according to the nature of the fault.
The warranty applies to electrical components only and is void if deemed that the fitting has been incorrectly fitted or suffered abuse in a manner not intended for the purpose supplied.

Returns Policy:

To return goods for any reason please call or E-mail customer services department who will give you a returns authorisation no. Relating to the purpose of the return to be displayed on the parcel.
Goods without returns authorisation no. Will not be accepted.
Goods returned must be returned in there original condition and packaging.
Goods must be returned at the expense of the consumer by registered means.
Goods returned for reasons relating to a fault will be returned to the consumer at the cost of lightsaver .co.uk. as long as they conform to the relevant criteria (see warranty)

Installation:

A qualified electrician must install all products supplied.
All products must be earthed where necessary.
The mains supply must always be isolated prior to installation.
N.B. incorrect installation can deem warranty void. (See warranty).
Installation accessories such as screws and raw plugs etc are not supplied.
Liability will not be accepted for any personal damages such as electrocution due to improper installation.
Your statuary rights are not affected.

Please do not hesitate to contact customer services dept should you require further assistance.